Improved log collection for Windows client

The logging feature for the Windows Secure Access client is enhanced with improved log collection and debugging. The new log files are prefixed with “csa_”.

Starting from Citrix Secure Access client for Windows 23.10.1.7, the default log level is set to Verbose for an enhanced log collection and troubleshooting.

With these changes, admins and end-users can collect logs from the current session as well as past sessions. Previously, collection of logs was limited to the current sessions only.

Configure logging by using the Citrix Secure Access client UI

  1. Install the Secure Access client for Windows.
  2. Click Logging from the menu. All configuration related to logs can be done in the Logging screen.

Logging screen

  • Select Log Level:

    When the new logging mechanism is enabled, the following three log levels are available.

    • Error: Only exceptions or failures reported by the application are logged.
    • Info: This level includes informational messages and events relevant from program execution. It also includes errors and exceptions.
    • Verbose (default): This level includes all log messages reported by Error and Info log levels and additional messages that might help in troubleshooting.
  • Log File Size Limit: (Mandatory) Enter the log file size of each log file. Maximum value is 600 MB.
  • Maximum Number of Log Files: (Mandatory) Enter the number of files that you want to add for log collection. Maximum value is 5.
  • Email Log Files – Email the log files to the registered email ID.
  • Start New Log File – When you select this option, a new log file is created.
  • Collect Log Files – Click to create a zip file with all log files from the application. This zip file is saved on the client’s desktop.
  • Open Log Files – When you select this option, the latest csa_nssslvpn*.txt file opens.
Improved log collection for Windows client