Troubleshooting

I modified the ipaddress (NSIP) in the blx.conf file, but NetScaler BLX continues to use the old NSIP address

The management IP address of NetScaler BLX in dedicated mode is always the IP address set in the ipaddress parameter of the blx.conf file unless configured using one of the following ways:

  • NetScaler BLX CLI: Run the set ns config command in the NetScaler BLX CLI and change the management IP address. The configuration changes made are saved in the NetScaler BLX saved configuration file (/nsconfig/ns.conf).
  • NetScaler BLX GUI: On the Configuration utility screen of the NetScaler BLX GUI, click the gear icon on the top-right corner, click the NSIP address pane, and change the management IP address.

    The configuration changes made are saved in the NetScaler BLX saved configuration file (/nsconfig/ns.conf).

    The changes in the ns.conf file always take precedence over the blx.conf file.

I started NetScaler BLX using the systemctl start blx command, but boot up is failing

  • Look for logs related to the NetScaler BLX configuration file (/etc/blx/blx.conf) parsing error in the NetScaler BLX boot log file (/var/log/blx-boot.log).
  • Look for crash-related logs or any error logs in the SYSLOG file (/var/log/messages).

NetScaler BLX does not come up with DPDK ports

  • Ensure that the ports specified in the interfaces parameter of the blx.conf file are NetScaler BLX supported DPDK ports. For DPDK ports supported by NetScaler BLX, see Hardware requirements of Linux host.
Troubleshooting