Decouple the Citrix Workspace app icon

Last published : Nov 13, 2026
When a Citrix Virtual Apps and Desktops deployment is configured with the Citrix SecurAccess™ client integrated with the Citrix Workspace app, the plug-in’s icon is not visible to a user who is connected to the VPN. The Citrix SecurAccess icon normally resides in the Windows system tray or the macOS X Finder’s menu bar. This icon is the interface into the plug-in’s settings and controls. For Windows users, when the Citrix Workspace app and the Citrix SecurAccess client are integrated, the About dialog in the Citrix Workspace app displays the controls for the Citrix SecurAccess client. For macOS X users, there are no controls for the Citrix SecurAccess client available after integration.
Some integrated deployments might present a need to expose the plug-in controls while retaining the integration of the underlying functionality. To do so, use the following CLI command or NetScaler configuration utility task to toggle the icon integration for VPN clients.

Set the icon integration using the CLI

At the command prompt, type;
set vpn parameter [-iconWithReceiver (ON/OFF)]

Set the icon integration using the GUI

  1. On the Configuration tab, navigate to NetScaler Gateway > Global Settings.
  2. Click Change Global Settings, and then select the Client Experience tab.
  3. Click Advanced Settings.
  4. Select Show VPN plug-in icon with Citrix Workspace app.