Enabling Citrix SecurAccess™ Logging
You can configure the Citrix SecurAccess client to log all errors to text files that are stored on the user device. Users can configure the Citrix SecurAccess client to set the level of logging on the user device to record specific user activities. When users configure logging, the plug-in creates the following two files on the user device:
-
hooklog\<num\>.txt, which logs interception messages that the Citrix SecurAccess client generates.
-
nssslvpn.txt, which lists errors with the plug-in.Note: The hooklog.txt files are not deleted automatically. Citrix recommends deleting the files periodically.
User logs are located in the following directories in Windows on the user device:
-
Windows XP (all users): %SystemDrive%:\\Documents and Settings\\All Users\\Application Data\\Citrix\\AGEE
-
Windows XP (user-specific): %SystemDrive%:\\Documents and Settings\\%username%\\Local Settings\\Application Data\\Citrix\\AGEE
-
Windows Vista (all users): %SystemDrive%:\\ProgramData\\Citrix\\AGEE
-
Windows Vista (user-specific): %SystemDrive%:\\Users\\%username%\\AppData\\Local\\Citrix\\AGEE
-
Windows 7 (all users): %SystemDrive%:\\ProgramData\\Citrix\\AGEE
-
Windows 7 (user-specific): %SystemDrive%:\\Users\\%username%\\AppData\\Local\\Citrix\\AGEE
-
Windows 8 (all users): %SystemDrive%:\\ProgramData\\Citrix\\AGEE
-
Windows 8 (user-specific): %SystemDrive%:\\Users\\%username%\\AppData\\Local\\Citrix\\AGEE
You can use these log files to troubleshoot the Citrix SecurAccess client. Users can email the log files to Technical Support.
In the Configuration dialog box, users can set the level of logging for the Citrix SecurAccess client. The logging levels are:
-
Record error messages
-
Record event messages
-
Record Citrix SecurAccess client statistics
-
Record all errors, event messages, and statistics
For more details about the logging feature of Citrix SecurAccess client for Windows, refer to Improved log collection for Windows client.