NetScaler SDX

Data governance

What is a Citrix ADM service connect?

Citrix Application Delivery Management (ADM) service connect is a feature to enable seamless onboarding of NetScaler SDX appliances and Citrix Gateway appliances onto Citrix ADM service. This feature lets the NetScaler SDX appliance automatically, securely connect with the Citrix ADM service and send system, usage and telemetry data to it. Based on this data, you get insights and recommendations for your Citrix ADC infrastructure on Citrix ADM service.

By using the Citrix ADM service connect feature and onboarding your NetScaler SDX appliances to Citrix ADM service, you can manage all your Citrix ADC and Citrix Gateway assets whether on-premises or in the cloud. In addition, you benefit from access to a rich set of visibility features that help in quick identification of performance issues, high resource usage, critical errors, and so on. Citrix ADM service provides a wide range of capabilities for your Citrix ADC instances and applications. For more information on Citrix ADM service, see Citrix Application Delivery Management Service


  • This document pertains to NetScaler SDX instances. For more information on Citrix ADC appliance, see Introduction to Citrix ADM service connect for Citrix ADC appliances.

  • Citrix Gateway also supports the Citrix ADM service connect feature. For better ease, the Citrix Gateway appliance is not called explicitly in the consecutive sections.

Note: Citrix ADM service connect feature has been released for Citrix ADC instances, and Citrix Gateway instances. However, the corresponding functionality on the Citrix ADM service is available in the upcoming release. The value of this feature will be unleashed soon with the Citrix ADM service release. Citrix updates this note when it happens. The benefits of this new capability can be used once released on Citrix ADM service.

What is Citrix ADM service?

Citrix ADM service is a cloud-based solution that helps you manage, monitor, orchestrate, automate, and troubleshoot your NetScaler SDX instances by providing you analytical insights and curated machine learning based recommendations about NetScaler SDX instances and about application health, performance, and security. For more information, see Citrix ADM service Overview

How the Citrix ADM service connect is enabled?

Citrix ADM service connect is enabled by default, after you install or upgrade NetScaler SDX to release 12.1 build 58.xx.

What data is captured using Citrix ADM service connect?

The following details are captured using Citrix ADM service connect:

  • NetScaler SDX details
    • Management IP address
    • Platform description
    • Platform type
    • Host name
    • Sysid
    • Encoded serial ID
    • Version
    • Serial ID
    • Host ID
    • Type
    • Build type
  • Key usage metrics
    • Management CPU percentage
    • Memory usage percentage
    • CPU usage percentage
    • System uptime
    • System date time

How the data is used?

By collecting the data, Citrix can provide timely and in-depth insights about your NetScaler SDX installations, which include the following:

  • Key metrics. Details of key metrics pertaining to CPU, memory, throughput, SSL throughput, and highlight anomalous behavior on NetScaler SDX instances.
  • Critical errors. Any critical errors that might have occurred on your Citrix ADC instances.
  • Deployment advisory. Identify Citrix ADC instances that are deployed in standalone mode but have high throughput and are vulnerable to a single point of failure.

How long the collected data is retained?

Any Data collected is retained for no longer than 13 months.

If you decide to terminate the use of the service by disabling the Citrix ADM service connect feature from the Citrix ADC, any previously collected data is deleted after a period of 30 days.

Where the data is stored and how secure is it?

All data collected by Citrix ADM service connect is stored in one of the three regions–United States, European Union, and Australia and New Zealand (ANZ). For more information, see Geographical Considerations.

The data is stored securely with strict tenant isolation at the database layer.

How to disable Citrix ADM service connect?

If you want to disable data collection through Citrix ADM service connect, see How to enable and disable Citrix ADM service connect.