NetScaler VPX

Create a support ticket for the VPX instance on Azure

If you’re experiencing issues with your NetScaler VPX instance on Azure, for troubleshooting, you can create a support ticket in the NetScaler support portal.

To file a support ticket, make sure the following:

  • Your network is connected.
  • You have your Azure account number, the support PIN code of the NetScaler subscription-based offering that you have deployed on Azure, and the Azure serial log handy.

    • You can find the support PIN code on the Systems page in the VPX GUI.

      Azure support pin

    • You can find the serial log in the Azure portal (Boot diagnostics section of your VM).

      Azure boot diagnostics

Once you have all the information ready, call NetScaler support. You’re asked to provide your name and email address.

Create a support ticket for the VPX instance on Azure

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