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NetScaler VPX
Current Release 13.1 13.0
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Create a support ticket for the VPX instance on Azure

April 23, 2024
Contributeur: 
C

If you’re experiencing issues with your NetScaler VPX instance on Azure, for troubleshooting, you can create a support ticket in the NetScaler support portal.

To file a support ticket, make sure the following:

  • Your network is connected.

  • You have your Azure account number, the support PIN code of the NetScaler subscription-based offering that you have deployed on Azure, and the Azure serial log handy.

    • You can find the support PIN code on the Systems page in the VPX GUI.

      Azure support pin

    • You can find the serial log in the Azure portal (Boot diagnostics section of your VM).

      Azure boot diagnostics

Note:

NetScaler supports subscription-based offerings on Azure (subscription license with hourly price).

Once you have all the information ready, call NetScaler support. You’re asked to provide your name and email address.

Create a support ticket for the VPX instance on Azure
April 23, 2024
Contributeur: 
C
April 23, 2024
Contributeur: 
C

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