Direct requests to a custom webpage

Last published : Sep 30, 2026
Warning
SureConnect (SC) is deprecated from NetScaler 12.0 build 56.20 onwards and as an alternative, Citrix recommends you to use the AppQoE feature. For more information, see AppQoE.
For SureConnect to function correctly, you must set it globally. The NetScaler provides the SureConnect option to ensure the response from an application.
Related information
Advanced load balancing settings

To set SureConnect on the service by using the CLI

At the command prompt, type:
set service <name> -sc <Value>
Example:
set service Service-HTTP-1 -sc ON

To set SureConnect on the service by using the GUI

  1. Navigate to Traffic Management > Load Balancing > Services, and open a service.
  2. In Advanced Settings, select Traffic Settings, and select Sure Connect.