Replace an affected Citrix SD-WAN appliance
To replace an affected appliance in Citrix SD-WAN Orchestrator for On-premises:
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Log in to Citrix SD-WAN Orchestrator for On-premises and select the affected site. At the site level, navigate to Configuration > Site Configuration > Device Information and remove the serial number from the Primary Device Serial Number field. Click Save.
Note
If the appliance is still reachable through Citrix SD-WAN Orchestrator for On-premises, then the appliance is in “Factory Reset” state.
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Navigate to Dashboard > Devices and ensure that the affected appliance is removed from the list.
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Make a note of the affected appliance’s power and cabling setup and then remove the appliance from the rack.
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Mount the new appliance on the rack and redo the power and cabling as it was for the affected appliance.
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In the Citrix SD-WAN Orchestrator for On-premises UI, at the site level, navigate to Configuration > Site Configuration > Device Details. Add the serial number of the new appliance in the Primary Device Serial Number field. Click Save.
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Configure Zero-touch deployment. For more information, see Zero-touch deployment.
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Allow a few minutes for the appliance to update cloud connectivity on the site dashboard.
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At the network level, navigate to Configuration > Network Config Home and click Deploy Config/Software.
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Click Stage.
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Click Activate after staging is completed.
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Navigate to the site dashboard and verify the successful activation of the appliance.