Network Troubleshooting
Customers can view logs of all the network appliances, enabling quick troubleshooting.
Audit logs
Audit logs capture the action, time, and result of the action performed by users on a customer network. Navigate to SD-WAN Troubleshooting > Audit Logs to view the SD-WAN Troubleshooting Audit Logs page.
The SD-WAN Troubleshooting Audit Logs page displays the following information:
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Search bar: Search for an audit activity based on a keyword.
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Filtering options: Run an audit log search by filtering based on the following criteria:
- User
- Feature
- Site
- Time range
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Export as CSV: When you click this option, the audit log entries are exported to a CSV file.
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Audit Info: Select the icon on the Action column to navigate to the Audit Info section. This section provides the following information:
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Method: HTTP request method of the invoked API.
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Status: Result of the API request. You see the following error response when the API request fails.
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Payload: Body of the request sent through API.
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Response: Error response when the API request fails. This field is displayed only when the API request fails.
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URL: HTTP URL of the revoked API.
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Source IP: The IP address of the endpoint from which the feature was configured. This field is displayed on the Audit logs page and the Audit Info page.
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What Changed: This section displays the logs of all the changes made to the features through the UI. Enable the Log Payloads toggle button to view the changes in the Audit Info section.
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Log payloads: By default, this option is disabled. When enabled, the request body of the API message is displayed in the Audit Info section. For more information about API, see API guide for Citrix SD-WAN Orchestrator.
Device logs
Customers can view the device logs that are specific to sites.
You can select specific device logs, download it, and share it with site admins if necessary.
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