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Provider Troubleshooting
The Provider audit logs page displays provider-level logs and device logs, enabling quick troubleshooting.
Audit logs
Audit logs capture the action, time, and result of the action performed by the providers. Navigate to Troubleshooting > Audit Logs to view the Provider Troubleshooting: Audit Logs page.
The Provider Audit logs page displays the following information:
- Search bar: Search for an audit activity based on a keyword.
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Filtering options: Run an audit log search by filtering based on the following criteria:
- User
- Feature
- Time range
- Export as CSV: When you click this option, the audit log entries are exported to a CSV file.
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Audit Info: Click the icon on the Action column to navigate to the Audit Info section. This section provides the following information:
- Method: HTTP request method of the invoked API.
- Status: Result of the API request.
- Response: Error response when the API request fails. This field is displayed only when the API request fails.
- Payload: Body of the request sent through API.
- URL: HTTP URL of the revoked API.
- Source IP: The IP address of the endpoint from which the SD-WAN features are configured. This field is displayed on the Provider Troubleshooting: Audit logs page and on the Audit Info page.
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Log payloads: By default, this option is disabled. When enabled, the request body of the API message is displayed in the Audit Info section. For more information about API, refer to API guide for Citrix SD-WAN Orchestrator.
Device logs
Providers can view the device logs that are specific to customers. You can also filter device logs by site name.
You can select specific device logs, download it, and share it with customers if necessary.
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