Application Delivery Management

NetScaler Console Cloud Connect

June 14, 2024

Contributed by:

R C

You can use the NetScaler Console Cloud Connect feature to establish a connection between NetScaler Console on-prem and NetScaler Console service. Starting from 14.1 25.x build, telemetry data is not collected through Cloud Connect. The telemetry data is now collected using the auto-enabled channel as part of NetScaler telemetry program.

You can configure Cloud Connect to use the following feature in NetScaler Console on-prem:

ServiceNow Integration - This integration uses Citrix ITSM connector to communicate between NetScaler Console and the ServiceNow instance. The ServiceNow integration with NetScaler Console uses the ITSM Adapter service for token based authentication. For more information, see [ServiceNow docs link]

The following table provides the feature availability through Cloud Connect in different NetScaler Console on-prem builds:

Build	Feature available in Cloud Connect	Action required	Data collection through Cloud Connect
14.1-25.x and later	ServiceNow Integration	Configure Cloud Connect and enable ServiceNow Integration.	No
Between 14.1-8.x and 14.1-21.x	Security Advisory and ServiceNow Integration	Configure Cloud Connect and enable feature	Yes. After configuring Cloud Connect. For more information, see Data governance for Cloud Connect
14.1-4.x or earlier	NA	NA	NA

Notes:

You do not need to add or migrate the NetScaler instances to NetScaler Console service.

Cloud Connect requires you to connect to NetScaler Console service by setting up a NetScaler Console service account (if not created already).

Prerequisites

Before you configure Cloud Connect, ensure that you have the following prerequisites:

Ensure to have internet connection or have a proxy server configured in NetScaler Console on-prem for Citrix Cloud accessibility.
Ensure that the following endpoint urls are allowed access:
- Download Service: https://download.citrixnetworkapi.net
- Trust Service: *.citrixnetworkapi.net
- Service URLs
  - *.agent.adm.cloud.com
  - *.adm.cloud.com
  - adm.cloud.com
- Citrix Cloud connectivity:
  - Citrix.cloud.com
  - Accounts.cloud.com
Ensure you disable the pop-up blocker in the browser from where you access the NetScaler Console on-prem GUI.

Configure Cloud Connect

Workflow 1 – If you are a new user without a Citrix Cloud account and NetScaler Console service tenant

In NetScaler Console, click the Cloud icon > Get Started.
Follow the procedure in this document to create a Citrix Cloud account.
After you create a Citrix Cloud account, you must again login by clicking Connect to NetScaler Console service in NetScaler Console on-prem. Upon successful login, the page redirects to the NetScaler Console service tenant creation steps.
Select a region that suits your business needs and click Done.
Select a role and finish the setup.

It might take a few minutes for the configuration to complete. In NetScaler Console on-prem, you can see the Cloud Connect enablement is in progress screen. You can either click Refresh and wait until you get the updated configuration page or click Cancel to skip this screen and check later for the updated configuration page.
The Cloud Connect configuration is complete. You can proceed further to enable ServiceNow Integration from the Cloud Connect configuration page.
Select ServiceNow Integration using Cloud Connect and click Save.

You can see the status as connected.

Workflow 2 – If you have a Citrix Cloud account but do not have a NetScaler Console service tenant

In NetScaler Console, click the Cloud icon > Get Started.
Click Connect to NetScaler Console service.
You will be redirected to a new tab. Sign into Citrix Cloud.
Once you get the login successful message, the page redirects to the NetScaler Console onboarding steps.
Select a region that suits your business needs and click Done.
Select a role and finish the setup.

It might take a few minutes for the configuration to complete. In NetScaler Console on-prem, you can see the Cloud Connect enablement is in progress screen. You can either click Refresh and wait until you get the updated configuration page or click Cancel to skip this screen and check later for the updated configuration page.
The Cloud Connect configuration is complete. You can proceed further to enable ServiceNow Integration from the Cloud Connect configuration page.
Select ServiceNow Integration using Cloud Connect and click Save.

You can see the status as connected.

Workflow 3 - If you are an existing user with both Citrix Cloud account and NetScaler Console service tenant

In NetScaler Console, click the Cloud icon > Get Started.
Click Connect to NetScaler Console service.
You will be redirected to a new tab. Sign into Citrix Cloud and select a tenant. After you select the tenant, you get a login successful message.
The Cloud Connect configuration is complete. You can proceed further to enable ServiceNow Integration from the Cloud Connect configuration page.
Select ServiceNow Integration using Cloud Connect and click Save.

You can see the status as connected.

Other options

After you enable Cloud Connect, you can use the following options:

Modify Tenant - Enables you to change the existing tenant. When you click Modify Tenant, you will be redirected to a new tab and you must sign into Citrix Cloud. After successful login, you can select a different tenant.
Modify Proxy - Enables you to configure the proxy settings in NetScaler Console on-prem. This is required when NetScaler Console does not have direct access to the internet through the management network. Click Modify Proxy from the list, update details, and then click Save.
Disable - Disables the Cloud Connect feature. If you choose to disable, the data metric collection is disabled and you cannot use the full version of the Security Advisory.

To disable, click Disable from the list.

A confirmation message is displayed. Click Yes to disable.

You can again enable Cloud Connect later without any additional steps.

Disable Security Advisory

From the Cloud Connect configuration page, you can also clear the Security Advisory check box to disable the Security Advisory feature. The data metrics are still collected.

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NetScaler Console Cloud Connect

June 14, 2024

Contributed by:

R C

June 14, 2024

Contributed by:

R C

NetScaler Console Cloud Connect

Prerequisites

Configure Cloud Connect

Workflow 1 – If you are a new user without a Citrix Cloud account and NetScaler Console service tenant

Workflow 2 – If you have a Citrix Cloud account but do not have a NetScaler Console service tenant

Workflow 3 - If you are an existing user with both Citrix Cloud account and NetScaler Console service tenant

Other options

Disable Security Advisory

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