NetScaler Console service

Console on-prem upload

January 15, 2025

Contributed by:

C R

This page is applicable only for NetScaler on-prem users who opted the manual mode to upload their telemetry data to NetScaler Console service. Ensure that you have downloaded the telemetry data from your NetScaler Console on-prem (click Download Telemetry from the NetScaler Telemetry homepage to download the bundle (.tgz) file that comprises the required telemetry data).

Starting from build 14.1-43.x, you must create a profile for each NetScaler Console on-prem instance for uploading the telemetry file to the NetScaler Console service. You might have multiple NetScaler Console on-prem instances deployed globally. By creating a profile for each on-prem instance, you can upload the telemetry file for those on-prem instances and monitor the upload deadline separately.

To create a profile:

Navigate to Settings > Console on-prem telemetry upload and click Create Profile.
In the Create Profile page, specify the following:
1. A profile name of your choice.
2. The NetScaler Console on-prem IP address.
3. The administrator name of the NetScaler Console on-prem.
4. Click Next.
  
  The profile name is created. You can either upload the telemetry file and click Done or upload it later.
5. Repeat the procedure to create multiple profiles for all NetScaler Console on-prem instances.

After you create profiles, you can view the created profiles:

Created profiles

Note:

If you are an existing NetScaler Console on-prem user and have previously uploaded the telemetry file to the NetScaler Console service, you must create a new profile and then upload the telemetry file. After creating the profile, you might observe a discrepancy between the NetScaler Console on-prem deadline and the NetScaler Console service deadline. Ensure that you upload the telemetry file to NetScaler Console service on or before the due date that is shown in your NetScaler Console on-prem. This discrepancy is aligned after you complete one upload using the new profile.

To upload your data telemetry in NetScaler Console service:

In NetScaler Console on-prem upload page, click Upload Telemetry from the created profile, and select the downloaded (.tgz) file to complete the upload process.
Complete the first upload within 30 days of selecting manual mode. Repeat the same procedure and upload the telemetry file every 90 days thereafter.

Notes:

The upload fails if the file is not in a valid (.tgz) format or the file does not pass the integrity checks. The recommendation is to download again and retry to upload. If the issue persists, contact Customer Care.

You can disable the optional telemetry data. To disable, in NetScaler Console on-prem, you must first disable Security Advisory in the NetScaler Telemetry page, then navigate to Settings > Administration > Enable or disable the Console feature data sharing, and clear the I agree to share Console feature usage data checkbox.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Console on-prem upload

January 15, 2025

Contributed by:

C R

January 15, 2025

Contributed by:

C R

Console on-prem upload

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