NetScaler Console service

Desktop View Reports and Metrics

January 8, 2024

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The reports and metrics in this view are focused on the Citrix Virtual Desktop. Navigate to Gateway > HDX Insight > Desktop

Summary View

The summary view displays the reports for all the Citrix Virtual Desktops that are logged in during the selected timeline.

All the below metrics/reports, unless explicitly mentioned will have the values corresponding to them for the select time period.

Line Chart

Metrics	Description
Active Sessions	This number indicates the count of active Citrix Virtual Apps and Desktops sessions.
Active Apps	This number indicates the count of active Citrix Virtual App sessions.
ICA RTT	ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual App or Desktop respectively.
WAN latency	Latency caused by the client side of the network. That is, from NetScaler to end user.
DC latency	Latency caused by the server side of the network. That is, from NetScaler to back-end servers.
Bandwidth	Total bytes per second taken for end to end communication during the selected time interval.
Server Side Retransmits	The number of packets retransmitted on the connection between NetScaler and back-end server.
Client Side Retransmits	The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
Client side fast RTO	Number of times the retransmission timeout occurred the connection between NetScaler and the end user.
Server side fast RTO	Number of times the retransmission timeout occurred on the connection between NetScaler and back-end server.
Client side Zero Window size event	This counter indicates the number of times the client advertised a zero TCP window.
Server side Zero Window size event	This counter indicates the number of times the server advertised a zero TCP window.

Line chart

Desktop Summary Report

Metrics	Description
Active Sessions	Total number of active Citrix Virtual Desktop sessions during a given time interval.
Active Desktops	Total number of active Citrix Virtual Desktops during a given time interval.
ICA RTT	ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual App or Desktop respectively.
WAN latency	Latency caused by the client side of the network. That is, from NetScaler to end user.
DC latency	Latency caused by the server side of the network. That is, from NetScaler to back-end servers.
Bandwidth	Total bytes per second taken for end to end communication during the selected time interval.
Total Bytes	Total Bytes consumed by the user during the selected time period.

Summary report

Threshold Report

The threshold report represents the count of thresholds breached where the entity is selected as Desktop in the selected period.

Per Desktop View

Per desktop view provides detailed end user experience reporting for a selected Citrix Virtual Desktop.

To navigate to the particular Desktop view:

Navigate to Gateway > HDX Insight > Desktop.
Select a particular Desktop from the Desktop Summary Report.

Line Chart

Metrics	Description
Active Sessions	This number indicates the count of active Citrix Virtual Apps and Desktops sessions.
Active Apps	This number indicates the count of active Citrix Virtual App sessions.
ICA RTT	ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual App or Desktop respectively.
WAN latency	Latency caused by the client side of the network. That is, from NetScaler to end user.
DC latency	Latency caused by the server side of the network. That is, from NetScaler to back-end servers.
Bandwidth	Total bytes per second taken for end to end communication during the selected time interval.
Server Side Retransmits	The number of packets retransmitted on the connection between NetScaler and back-end server.
Client Side Retransmits	The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
Client side fast RTO	Number of times the retransmission timeout occurred the connection between NetScaler and the end user.
Server side fast RTO	Number of times the retransmission timeout occurred on the connection between NetScaler and back-end server.
Client side Zero Window size event	This counter indicates the number of times the client advertised a zero TCP window.
Server side Zero Window size event	This counter indicates the number of times the server advertised a zero TCP window.

Line chart

Desktop Users Report

This table gives the insight into the Citrix Virtual Desktop sessions for a particular user. These metrics can be sorted by Desktop Launch Count and Bandwidth.

Metrics	Description
Name	Name of the Citrix Virtual Desktop.
Desktop Launch Count	Number of times the desktop has launched.
Bandwidth	Total bytes per second taken for end to end communication during the selected time interval.
DC latency	Latency caused by the server side of the network. That is, from NetScaler to back-end servers.
WAN latency	Latency caused by the client side of the network. That is, from NetScaler to end user.
ICA RTT	ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual App or Desktop respectively.

Desktop user

User Desktops Active/Inactive Report

These following metrics can be sorted by Bandwidth per interval, session reconnects, and ACR counts.

Metrics	Description
Session ID	A unique identity for an ICA session.
Session Type	Application/Desktop.
State	Green/Red for active/Inactive sessions.
Host Delay	Average delay in ICA traffic that passes through the NetScalers caused by server network.
Bandwidth per Interval	The bandwidth consumed by the session during that particular interval of time.
Session Bandwidth	The bandwidth consumed by the session irrespective of the interval of time.
Bytes per Interval	Number of bytes consumed by the session during that particular interval of time.
Start Time	Session start time.
Up Time	Session duration.
Client IP Address	End user IP.
Server IP Address	Backend/ Citrix Virtual App server IP.
NetScaler IP Address	NetScaler Management IP (NSIP).
Client Type	Citrix Workspace type- Citrix Windows Client
Client Version	Citrix Workspace version.
MSI	Boolean (Yes/No). Indicates if the session is multi-stream ICA.
Session Reconnects	Number of times the session reconnected.
ACR Counts	Total number of times a client automatically reconnects users to disconnected sessions.
User Access Type	Displays the mode of access of the ICA session. For example, NetScaler Gateway user/transparent mode.
Country	Country from which the session was established.
Region	Region from which the session was established.
City	City from which the session was established.
USB Status	Active/Inactive -Green/Red.
Number of USB Instances Accepted	The count of USB instances accepted.
Number of USB Instances Rejected	The count of USB instances rejected.
Number of USB Instances Stopped	The count of USB instances stopped.
Client Host Name	The host name of the client.
HA Failover Count	Number of times HA failover occurred.
Reason for termination	Displays the reason for a session termination. For example, ICA Session Timeout, Session terminated by the user.
ICA RTT	ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual App or Desktop respectively.
WAN latency	Latency caused by the client side of the network. That is, from NetScaler to end user.
DC latency	Latency caused by the server side of the network. That is, from NetScaler to back-end servers.
Total Bytes	Total Bytes consumed by the user during the selected time period.
Server Side Retransmits	The number of packets retransmitted on the connection between NetScaler and back-end server.
Client Side Retransmits	The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
Client side Zero Window size event	This counter indicates the number of times the client advertised a zero TCP window.
Client side fast RTO	Number of times the retransmission timeout occurred the connection between NetScaler and the end user.
Server side Zero Window size event	This counter indicates the number of times the server advertised a zero TCP window.
Server side fast RTO	Number of times the retransmission timeout occurred on the connection between NetScaler and back-end server.
VDI Image Name	Name of the Citrix Virtual Desktop to which the user is connected
Diagram

Inactive session

Per Desktop Session View

Per desktop session view provides reporting for a particular selected Citrix Virtual Desktop session.

To navigate to the Desktop session view:

Navigate to Gateway > HDX Insight > Desktop.
Select a particular desktop from the Desktop Summary Report.
Select a session from current sessions report.

Timeline Chart

The per user session view provides reporting for a particular selected user’s session.

To view the metrics for a selected user’s session:

Navigate to Gateway > HDX Insight > Users.
Select a particular user from the User Summary Report section.
Select a session from Current Sessions or Terminated Sessions column.

Metrics	Description
Session Reconnects	This number indicates the count of active Citrix Virtual Apps and Desktops sessions.
ACR Counts	This number indicates the count of active Citrix Virtual App sessions.
ICA RTT	ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual App or Desktop respectively.
WAN latency	Latency caused by the client side of the network. That is, from NetScaler to end user.
DC latency	Latency caused by the server side of the network. That is, from NetScaler to back-end servers.
Session Bandwidth	The bandwidth consumed by the session irrespective of the interval of time.
Server Side Retransmits	The number of packets retransmitted on the connection between NetScaler and back-end server.
Client Side Retransmits	The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
Client side fast RTO	Number of times the retransmission timeout occurred the connection between NetScaler and the end user.
Server side fast RTO	Number of times the retransmission timeout occurred on the connection between NetScaler and back-end server.
Bandwidth per Interval	The bandwidth consumed by the session during that particular interval of time.
Server side Zero Window size event	This counter indicates the number of times the server advertised a zero TCP window.
Client side Zero Window size event	This counter indicates the number of times the client advertised a zero TCP window.

Line chart

These following metrics can be sorted by Bandwidth per interval, session reconnects, and ACR counts.

Metrics	Description
Session ID	A unique identity for an ICA session.
Session Type	Application/Desktop.
State	Green/Red for active/Inactive sessions.
Host Delay	Average delay in ICA traffic that passes through the NetScalers caused by server network.
Bandwidth per Interval	The bandwidth consumed by the session during that particular interval of time.
Session Bandwidth	The bandwidth consumed by the session irrespective of the interval of time.
Bytes per Interval	Number of bytes consumed by the session during that particular interval of time.
Start Time	Session start time.
Up Time	Session duration.
Client IP Address	End user IP.
Server IP Address	Backend/ Citrix Virtual App server IP.
NetScaler IP Address	NetScaler Management IP (NSIP).
Client Type	Workspace type- Citrix Windows Client
Client Version	Citrix Workspace version.
MSI	Boolean (Yes/No). Indicates if the session is multi-stream ICA.
Session Reconnects	Number of times the session reconnected.
ACR Counts	Total number of times a client automatically reconnects users to disconnected sessions.
User Access Type	Displays the mode of access of the ICA session. For example, NetScaler Gateway user/transparent mode.
Country	Country from which the session was established.
Region	Region from which the session was established.
City	City from which the session was established.
USB Status	Active/Inactive -Green/Red.
Number of USB Instances Accepted	The count of USB instances accepted.
Number of USB Instances Rejected	The count of USB instances rejected.
Number of USB Instances Stopped	The count of USB instances stopped.
Client Host Name	The host name of the client.
HA Failover Count	Number of times HA failover occurred.
Reason for termination	Displays the reason for a session termination. For example, ICA Session Timeout, Session terminated by the user.
ICA RTT	ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual App or Desktop respectively.
WAN latency	Latency caused by the client side of the network. That is, from NetScaler to end user.
DC latency	Latency caused by the server side of the network. That is, from NetScaler to back-end servers.
Total Bytes	Total Bytes consumed by the user during the selected time period.
Server Side Retransmits	The number of packets retransmitted on the connection between NetScaler and back-end server.
Client Side Retransmits	The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
Client side Zero Window size event	This counter indicates the number of times the client advertised a zero TCP window.
Client side fast RTO	Number of times the retransmission timeout occurred the connection between NetScaler and the end user.
Server side Zero Window size event	This counter indicates the number of times the server advertised a zero TCP window.
Server side fast RTO	Number of times the retransmission timeout occurred on the connection between NetScaler and back-end server.
VDI Image Name	Name of the Citrix Virtual Desktop to which the user is connected

Inactive session

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Desktop View Reports and Metrics

January 8, 2024

Contributed by:

January 8, 2024

Contributed by:

Desktop View Reports and Metrics

Summary View

Line Chart

Active Sessions

Active Apps

Desktop Summary Report

Threshold Report

Per Desktop View

Line Chart

Active Sessions

Active Apps

Desktop Users Report

User Desktops Active/Inactive Report

Per Desktop Session View

Timeline Chart

Related Desktop Sessions Report

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