Data governance

What is NetScaler ADM service connect?

NetScaler Application Delivery Management (ADM) service connect is a feature to enable seamless onboarding of NetScaler MPX, SDX, and VPX instances, and NetScaler Gateway appliances onto NetScaler ADM service. This feature lets the NetScaler instance or NetScaler Gateway appliance automatically, securely connect with NetScaler ADM service, and send system, usage, and telemetry data to it. Based on this data, you get insights and recommendations for your NetScaler infrastructure on NetScaler ADM service.

By using the NetScaler ADM service connect feature and onboarding your NetScaler instances or NetScaler Gateway appliances to NetScaler ADM service. You can also manage all your NetScaler and NetScaler Gateway assets whether on-premises or in the cloud. Also, you benefit from access to a rich set of visibility features that help in quick identification of performance issues, high resource usage, critical errors, and so on. NetScaler ADM service provides a wide range of capabilities for your NetScaler instances and applications. For more information on NetScaler ADM service, see NetScaler Application Delivery Management Service


  • NetScaler Gateway appliance also supports the NetScaler ADM service connect feature. For better ease, the NetScaler Gateway appliance isn’t called explicitly in the consecutive sections.

What is NetScaler ADM service?

NetScaler ADM service is a cloud-based solution that helps you manage, monitor, orchestrate, automate, and troubleshoot your NetScaler instances. It also provides you analytical insights and curated machine learning based recommendations about NetScaler instances and about application health, performance, and security. For more information, see NetScaler ADM service Overview

How the NetScaler ADM service connect is enabled?

NetScaler ADM service connect is enabled by default, after you install or upgrade NetScaler or Gateway to release 13.0 build 61.xx and above.

What data is captured using NetScaler ADM service connect?

The following details are captured using NetScaler ADM service connect:

  • NetScaler details
    • Serial ID
    • Encoded Serial ID
    • Host ID
    • UUID
    • Management IP address
    • Host name
    • Version
    • Build type
    • Build
    • License type
    • Hypervisor
    • Deployment type(standalone/HA)
    • Platform type
    • Platform description
    • System ID
    • Modes enabled on ADC
    • Features enabled on ADC
  • License Information
    • Features licensed on NetScaler
    • License number
  • Key usage metrics
    • System date time
    • CPU usage percentage
    • Management CPU percentage
    • Throughput
    • SSL new sessions
    • SSL encryption throughput
    • SSL decryption throughput
    • System Uptime
  • Configuration
    • ns.conf file


    Before the NetScaler ADM service connect sends the ns.conf file from NetScaler appliance to the NetScaler ADM service, it anonymizes the encrypted or hashed passwords. The NetScaler ADM service connect checks for -encrypted or -passcrypt parameters and replaces the associated encrypted or hashed value with XXXX. The NetScaler ADM service connect then encodes and compresses the ns.conf file, and sends it to the NetScaler ADM service endpoint.

  • Critical error details
    • Hard disk failures
    • SSL card failures
    • Power Supply Unit (PSU) failures
    • Flash drive failure
    • Warm reboot
    • Sustained memory usage above 90% or a memory leak
    • Sustained rate limit drops
  • Usage of NITRO automation tools
    • Usage of automation tools such as Ansible, Terraform, or NITRO SDKs.
  • Diagnostics details


    The ADM diagnostic tool uses the following diagnostic details. For more information, see the Diagnostic tool topic in NetScaler ADM.

    • ADC CLI status
    • ADC DNS status
    • network connection status to ADM endpoint “”
    • network connection status to ADM endpoint “”
    • network connection status to ADM trust service “”
    • network connection status to ADM download site “”

How the data is used?

By collecting the data, NetScaler can provide you with timely and in-depth insights about your NetScaler installations, which include the following:

  • Key metrics. Details of key metrics about CPU, memory, throughput, SSL throughput, and highlight anomalous behavior on NetScaler instances.
  • Critical errors. Any critical errors that might have occurred on your NetScaler instances.
  • Deployment advisory. Identify NetScaler instances that are deployed in standalone mode but have high throughput and are vulnerable to a single point of failure.
  • Diagnostic tool. When you onboard an ADC instance onto NetScaler ADM, you might experience a few issues that prevent the ADC instance from successfully onboarding. To troubleshoot the issues, you can either manually use the diagnostic tool or see the diagnostic information in the ADM GUI. For more information, see Diagnostic tool.

How long the collected data is kept?

Any data collected is kept for no longer than 13 months.

If you decide to terminate the use of the service by disabling the NetScaler ADM service connect feature from the NetScaler, any previously collected data is deleted after a period of 30 days.

Where the data is stored and how secure is it?

All data collected by NetScaler ADM service connect is stored in one of the three regions–United States, European Union, and Australia and New Zealand (ANZ). For more information, see Geographical Considerations.

The data is stored securely with strict tenant isolation at the database layer.

How to disable NetScaler ADM service connect?

If you want to disable data collection through NetScaler ADM service connect, see How to enable and disable NetScaler ADM service connect.