Enabling Citrix Gateway plug-in Logging

You can configure the Citrix Gateway plug-in to log all errors to text files that are stored on the user device. Users can configure the Citrix Gateway plug-in to set the level of logging on the user device to record specific user activities. When users configure logging, the plug-in creates the following two files on the user device:

  • hooklog<num>.txt, which logs interception messages that the Citrix Gateway plug-in generates.
  • nssslvpn.txt, which lists errors with the plug-in.

    Note: The hooklog.txt files are not deleted automatically. Citrix recommends deleting the files periodically.

User logs are located in the following directories in Windows on the user device:

  • Windows XP (all users): %SystemDrive%:\Documents and Settings\All Users\Application Data\Citrix\AGEE
  • Windows XP (user-specific): %SystemDrive%:\Documents and Settings\%username%\Local Settings\Application Data\Citrix\AGEE
  • Windows Vista (all users): %SystemDrive%:\ProgramData\Citrix\AGEE
  • Windows Vista (user-specific): %SystemDrive%:\Users\%username%\AppData\Local\Citrix\AGEE
  • Windows 7 (all users): %SystemDrive%:\ProgramData\Citrix\AGEE
  • Windows 7 (user-specific): %SystemDrive%:\Users\%username%\AppData\Local\Citrix\AGEE
  • Windows 8 (all users): %SystemDrive%:\ProgramData\Citrix\AGEE
  • Windows 8 (user-specific): %SystemDrive%:\Users\%username%\AppData\Local\Citrix\AGEE

You can use these log files to troubleshoot the Citrix Gateway plug-in. Users can email the log files to Technical Support.

In the Configuration dialog box, users can set the level of logging for the Citrix Gateway plug-in. The logging levels are:

  • Record error messages
  • Record event messages
  • Record Citrix Gateway plug-in statistics
  • Record all errors, event messages, and statistics

For more details about the logging feature of Citrix Secure Access client for Windows, refer to Improved log collection for Windows client.

Enabling Citrix Gateway plug-in Logging