Troubleshoot a VPX instance on GCP

Google Cloud Platform (GCP) provides console access to a Citrix ADC VPX instance. You can debug only if the network is connected. To view an instance’s System Log, access the console and check System Log files.

Citrix supports fee based Citrix ADC VPX instances (utility license with hourly fee) on GCP. To file a support case, find your GCP account number and support PIN code, and call Citrix support. You are asked to provide your name and email address. To find the support PIN, log on to the VPX GUI and navigate to the System page.

Here is an example of a system page showing the support PIN.

GCP technical pin

Troubleshoot a VPX instance on GCP