-
Getting Started with NetScaler
-
Deploy a NetScaler VPX instance
-
Optimize NetScaler VPX performance on VMware ESX, Linux KVM, and Citrix Hypervisors
-
Apply NetScaler VPX configurations at the first boot of the NetScaler appliance in cloud
-
Configure simultaneous multithreading for NetScaler VPX on public clouds
-
Install a NetScaler VPX instance on Microsoft Hyper-V servers
-
Install a NetScaler VPX instance on Linux-KVM platform
-
Prerequisites for installing NetScaler VPX virtual appliances on Linux-KVM platform
-
Provisioning the NetScaler virtual appliance by using OpenStack
-
Provisioning the NetScaler virtual appliance by using the Virtual Machine Manager
-
Configuring NetScaler virtual appliances to use SR-IOV network interface
-
Configure a NetScaler VPX on KVM hypervisor to use Intel QAT for SSL acceleration in SR-IOV mode
-
Configuring NetScaler virtual appliances to use PCI Passthrough network interface
-
Provisioning the NetScaler virtual appliance by using the virsh Program
-
Provisioning the NetScaler virtual appliance with SR-IOV on OpenStack
-
Configuring a NetScaler VPX instance on KVM to use OVS DPDK-Based host interfaces
-
-
Deploy a NetScaler VPX instance on AWS
-
Deploy a VPX high-availability pair with elastic IP addresses across different AWS zones
-
Deploy a VPX high-availability pair with private IP addresses across different AWS zones
-
Protect AWS API Gateway using the NetScaler Web Application Firewall
-
Configure a NetScaler VPX instance to use SR-IOV network interface
-
Configure a NetScaler VPX instance to use Enhanced Networking with AWS ENA
-
Deploy a NetScaler VPX instance on Microsoft Azure
-
Network architecture for NetScaler VPX instances on Microsoft Azure
-
Configure multiple IP addresses for a NetScaler VPX standalone instance
-
Configure a high-availability setup with multiple IP addresses and NICs
-
Configure a high-availability setup with multiple IP addresses and NICs by using PowerShell commands
-
Deploy a NetScaler high-availability pair on Azure with ALB in the floating IP-disabled mode
-
Configure a NetScaler VPX instance to use Azure accelerated networking
-
Configure HA-INC nodes by using the NetScaler high availability template with Azure ILB
-
Configure a high-availability setup with Azure external and internal load balancers simultaneously
-
Configure a NetScaler VPX standalone instance on Azure VMware solution
-
Configure a NetScaler VPX high availability setup on Azure VMware solution
-
Configure address pools (IIP) for a NetScaler Gateway appliance
-
Deploy a NetScaler VPX instance on Google Cloud Platform
-
Deploy a VPX high-availability pair on Google Cloud Platform
-
Deploy a VPX high-availability pair with external static IP address on Google Cloud Platform
-
Deploy a single NIC VPX high-availability pair with private IP address on Google Cloud Platform
-
Deploy a VPX high-availability pair with private IP addresses on Google Cloud Platform
-
Install a NetScaler VPX instance on Google Cloud VMware Engine
-
-
Solutions for Telecom Service Providers
-
Load Balance Control-Plane Traffic that is based on Diameter, SIP, and SMPP Protocols
-
Provide Subscriber Load Distribution Using GSLB Across Core-Networks of a Telecom Service Provider
-
Authentication, authorization, and auditing application traffic
-
Basic components of authentication, authorization, and auditing configuration
-
Web Application Firewall protection for VPN virtual servers and authentication virtual servers
-
On-premises NetScaler Gateway as an identity provider to Citrix Cloud
-
Authentication, authorization, and auditing configuration for commonly used protocols
-
Troubleshoot authentication and authorization related issues
-
-
-
-
-
-
Configure DNS resource records
-
Configure NetScaler as a non-validating security aware stub-resolver
-
Jumbo frames support for DNS to handle responses of large sizes
-
Caching of EDNS0 client subnet data when the NetScaler appliance is in proxy mode
-
Use case - configure the automatic DNSSEC key management feature
-
Use Case - configure the automatic DNSSEC key management on GSLB deployment
-
-
-
Persistence and persistent connections
-
Advanced load balancing settings
-
Gradually stepping up the load on a new service with virtual server–level slow start
-
Protect applications on protected servers against traffic surges
-
Retrieve location details from user IP address using geolocation database
-
Use source IP address of the client when connecting to the server
-
Use client source IP address for backend communication in a v4-v6 load balancing configuration
-
Set a limit on number of requests per connection to the server
-
Configure automatic state transition based on percentage health of bound services
-
-
Use case 2: Configure rule based persistence based on a name-value pair in a TCP byte stream
-
Use case 3: Configure load balancing in direct server return mode
-
Use case 6: Configure load balancing in DSR mode for IPv6 networks by using the TOS field
-
Use case 7: Configure load balancing in DSR mode by using IP Over IP
-
Use case 10: Load balancing of intrusion detection system servers
-
Use case 11: Isolating network traffic using listen policies
-
Use case 12: Configure Citrix Virtual Desktops for load balancing
-
Use case 13: Configure Citrix Virtual Apps and Desktops for load balancing
-
Use case 14: ShareFile wizard for load balancing Citrix ShareFile
-
Use case 15: Configure layer 4 load balancing on the NetScaler appliance
-
-
-
-
-
Authentication and authorization for System Users
-
-
-
Configuring a CloudBridge Connector Tunnel between two Datacenters
-
Configuring CloudBridge Connector between Datacenter and AWS Cloud
-
Configuring a CloudBridge Connector Tunnel Between a Datacenter and Azure Cloud
-
Configuring CloudBridge Connector Tunnel between Datacenter and SoftLayer Enterprise Cloud
-
Configuring a CloudBridge Connector Tunnel Between a NetScaler Appliance and Cisco IOS Device
-
CloudBridge Connector Tunnel Diagnostics and Troubleshooting
This content has been machine translated dynamically.
Dieser Inhalt ist eine maschinelle Übersetzung, die dynamisch erstellt wurde. (Haftungsausschluss)
Cet article a été traduit automatiquement de manière dynamique. (Clause de non responsabilité)
Este artículo lo ha traducido una máquina de forma dinámica. (Aviso legal)
此内容已经过机器动态翻译。 放弃
このコンテンツは動的に機械翻訳されています。免責事項
이 콘텐츠는 동적으로 기계 번역되었습니다. 책임 부인
Este texto foi traduzido automaticamente. (Aviso legal)
Questo contenuto è stato tradotto dinamicamente con traduzione automatica.(Esclusione di responsabilità))
This article has been machine translated.
Dieser Artikel wurde maschinell übersetzt. (Haftungsausschluss)
Ce article a été traduit automatiquement. (Clause de non responsabilité)
Este artículo ha sido traducido automáticamente. (Aviso legal)
この記事は機械翻訳されています.免責事項
이 기사는 기계 번역되었습니다.책임 부인
Este artigo foi traduzido automaticamente.(Aviso legal)
这篇文章已经过机器翻译.放弃
Questo articolo è stato tradotto automaticamente.(Esclusione di responsabilità))
Translation failed!
Call Home
-
What is Call Home on a NetScaler appliance?
Call Home monitors, and notifies critical events on a NetScaler appliance. By enabling Call Home, you can automate the error notification process. You not only avoid calling NetScaler support, raise a service request, and upload system data before NetScaler support can troubleshoot the issue, but also identify and resolve issues before it occurs.
-
Is Call Home enabled by default on a NetScaler appliance?
Yes, Call Home is enabled by default on the appliance. If you upgrade to the latest software from an older version where Call Home was disabled by default, the upgrade process automatically enables the feature. If you later choose to disable it, the updated setting is remembered for all further upgrades. For information, see Call Home.
-
What are the pre-requisites for Call Home to work?
Access to an Internet connection.
Note: If your NetScaler appliance does not have an Internet connectivity, you can configure a proxy server through which NetScaler can generate System Logs and upload it to the Citrix technical support server (CIS).
-
What are the benefits of using Call Home?
- Monitor hardware and software error conditions.
- Notify about the occurrence of critical events that impact your network.
- Send performance data and System Logs to Citrix to:
- Analyze and improve product quality.
- Provide real-time troubleshooting information for proactive issue identification, and faster issue resolution.
-
Which release of NetScaler software supports Call Home?
NetScaler release 10.0 and later.
-
What NetScaler platform models support Call Home?
Call Home feature is enabled by default on all NetScaler platforms and all appliance models (MPX, VPX, and SDX).
- NetScaler MPX: All MPX models.
- NetScaler VPX: All VPX models. In addition, it is supported on VPX appliances that obtain their licenses from external or central licensing pools. However, the feature remains the same as for a standard VPX appliance.
- NetScaler SDX: Monitors the disk drive and assigned SSL chips for any errors or failures. The VPX instances, however, do not have access to the Power Supply Unit (PSU) and therefore their status is not monitored. In an SDX platform, you can configure Call Home either directly on an individual instance or through the SVM.
-
Should I configure SNMP alarm for Call Home to notify error conditions?
No, you need not configure SNMP for Call Home to monitor error conditions, because SNMP and Call Home uploads are independent of each other. If you want to be notified each time an error condition occurs, you can configure the CALLHOME-UPLOAD-EVENT SNMP alarm to generate an SNMP alert whenever a Call Home upload happens. The SNMP alert notifies the local administrator about the occurrences of critical events.
-
How do I contact a technical support?
For all critical hardware-related events, Call Home automatically creates a service request to NetScaler. For other errors, after you review the System Logs, you can contact the NetScaler technical support team to open a service request for further investigation. To contact support, visit https://www.netscaler.com/resources/support.
-
What error conditions does Call Home monitor in a NetScaler appliance?
Call Home supports monitoring of the following events in a NetScaler appliance:
- Compact flash drive errors
- Hard disk drive errors
- Power supply unit failure
- SSL card failure
- Warm restart
- Memory anomalies
- Rate limit drops
-
Do you need a separate license for Call Home?
No, Call Home does not require a separate license. You can enable it in all NetScaler platform licenses.
-
What data does Call Home send to NetScaler support server and how frequently is it sent?
Call Home collects and sends two types of data to the CIS. They are:
- Basic System information (running NetScaler version, deployment mode (standalone, HA, cluster), hardware details and so on). It is sent at the time of Call Home registration and as part of periodic heartbeats. The heartbeat is sent once every 30 days, but you can configure this interval anywhere from 1 to 30 days. However, a value of less than 5 days is not recommended, because frequent uploads are usually not very useful.
- An abbreviated version of the
show tech support bundle
when there is an error condition. It is sent upon the first occurrence of a particular error condition since the appliance was last started. That is, a reoccurrence of the same error condition does not trigger another upload unless the appliance was rebooted after the previous occurrence.
-
Can Call Home generate and upload system logs through a proxy server?
Yes. If your NetScaler appliance does not have direct Internet connectivity, you can configure a proxy server and upload System Logs to the Citrix technical support server (CIS).
-
Can I review Call Home data before it is sent to CIS?
Unfortunately, you cannot review Call Home data before it is sent to CIS. Call Home does not collect any other data in addition to the data that you will provide when contacting the NetScaler support team.
-
How secure and private are the Call Home uploads?
Call Home provides data security and privacy in the following ways:
- Uses a secure SSL/TLS channel to transfer data to Citrix servers.
- Uploaded data is reviewed only by authorized personnel and is not shared with any third party.
Share
Share
In this article
This Preview product documentation is Cloud Software Group Confidential.
You agree to hold this documentation confidential pursuant to the terms of your Cloud Software Group Beta/Tech Preview Agreement.
The development, release and timing of any features or functionality described in the Preview documentation remains at our sole discretion and are subject to change without notice or consultation.
The documentation is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making Cloud Software Group product purchase decisions.
If you do not agree, select I DO NOT AGREE to exit.